[:en]EMPR has always been passionate about obtaining feedback from our valued customers so that we can continually improve in all areas of our business. In August 2013 we introduced a new feedback process which allowed us to capture every single piece of feedback a customer would provide, whether by Phone, Live chat, Email or Face to face, and work internally to investigate and either direct praise where it is due, or create solutions for any concerns customers have had. This feedback has assisted us in improving within all areas of our business benefiting not only our customers, but our business partners and technology partners as well.
[:en]Hewlett-Packard’s Leading Authorized Parts Reseller in the Asia Pacific expands into the US.
On the back of our continued success in the Asia Pacific and Japan Region, EMPR Group expanded operations into the US. Trading as EMPR USA, our aim is to take our extensive HP Parts experience and value proposition to transform the North American Market. Along with our new Sales & Distribution Centre located in Boise Idaho, EMPR USA has a fully functional e-commerce website up and running for all customer types to purchase Certified Genuine HP Replacement Parts, Products & Accessories, http://store.emprgroup.com.
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