At EMPR we aim to provide our customers with exceptional IT support for their replacement part requirements consistently. To give you a bit of an insight into our business we have about 450,000 parts listed on our website. More importantly not all of them are stocked, since only a fraction of those parts are ordered regularly by our customers. In our pursuit to continue meeting and surpassing our customer expectation we are working towards increasing our ‘part images’ database to assist you in making the right purchase decision.
We are pleased to announce EMPR has secured a partnership agreement with Master Instruments Pty Ltd for the sale and distribution of their battery brand MI Battery Experts in the category of notebooks. The partnership with battery manufacturing leader Master Instruments is another significant step in EMPR’s journey to build their stronghold in the Australian market offering a wide range of items which complements its existing business partner portfolios of parts and upgrades.
EMPR and MI batteries’ Strategic partnership has now enabled EMPR to offer all customers a compatible equivalent alternative to their genuine OEM battery request at a more competitive price. EMPR sees this as a great value add offering to their entire customer database with MI batteries fitting in easily with their existing partner brands that include Hewlett Packard Enterprise, HP Inc., Toshiba, Lenovo, ASUS and Lexmark. EMPR is excited to have this opportunity to offer their customers an alternative to meet their business and personal battery requirements. Read more
Following a number of incidents involving Lithium Batteries that resulted in outburst of fires & explosions on passenger and cargo planes, the Aviation authorities has recently enforced an immediate ban on all Lithium batteries on planes.
“Federal Aviation Administration tests show a single damaged or defective battery can experience uncontrolled temperature increases that can spread throughout a shipment. It’s not unusual for tens of thousands batteries to be shipped in a single cargo container.
In FAA tests, the overheating batteries have released explosive gases that, when ignited, have blown the doors off cargo containers and sent boxes of batteries hurtling through the air before becoming engulfed in flames.” (Source: Boston Globe)
EMPR are experiencing extended shipment delays of Lithium batteries as a result of the recent ban enforced by the aviation authorities.
EMPR currently have limited stock of lithium batteries in our Australian & New Zealand warehouses. We apologise for this stock shortage and will provide customers with an update once we have further information on ETA.
Need New Lithium Batteries?
At EMPR we are constantly working towards enhancing our customer’s online shopping experience. The most recent addition to our online store is the “PDF Quote” option. This feature can be used by guest as well as logged in customers visiting our online store for genuine HP Inc, Hewlett Packard Enterprise, Toshiba , Lenovo, Lexmark ASUS parts. Once you have logged in and added items to your cart, clicking on the “PDF Quote” button will instantly generate a quote with all your company details. You can download and share the PDF quotation with your staff for approval or further actions.
A big THANK YOU to everyone for attending our event at the City2Surf, and for helping #TEAMEMPR raise much needed funds for the Starlight Children’s Foundation. Our fundraising page was open until 6th September which allowed for additional donations. This pushed our fund raising over $90,000. An incredible result.
The ARN’s ICT Industry Awards is an annual event that allows IT vendors, distributors and resellers to come together as an industry and celebrate their accomplishments in the past 12 months.
The ARN’s ICT Industry Awards Night was held last Thursday at the Hilton Hotel in Sydney and attended by 680 ICT industry leaders including EMPR’s Mark Penfold (Chief Executive Officer) and Bryce McIntosh (Chief Commercial Officer).
[:en]The ARN ICT Industry Awards are held annually to recognise high achieving technology organisations over the past year. There are 8 categories for the awards; Vendor, Distributor, Partner, Community, Personal Innovation, Homegrown Innovators, Cloud and Telecommunications. Each category has up to 5 questions as part of the award criteria, with a mix of varied questions, organisations have a chance to put their best foot forward in answering the criteria. The submissions are judged by a panel of 100 and from there, the shortlist panel selects the finalists for each category. The shortlist judging panel is made up of ARN’s President and Publisher, Susan Searle; ARN editor, Allan Swann; ARN Associate Editor, Events, Jennifer O’Brien; Channel Dynamics’ Moheb Moses; and Hall of Fame inductee, David Henderson. Read more
It is with great pleasure to announce that EMPR has been appointed Lenovo’s very first Authorised Parts Distributor in the South Pacific Region.
Lenovo was in the market for an out of warranty parts distributor which could supply a 360 sales and logistics solution. In July 2014, EMPR were approached by Lenovo due to our reputation within the South Pacific as being the biggest and best distributor for Parts Supply, as well as our well-developed Sales channel. After a few months of strategic planning, EMPR embarked on a tender process where we found success in late 2014. Lenovo found EMPR to be the best suited and most experienced to meet their ANZ parts distribution requirements, and in addition, would be their first Authorised Distributor to offer Lenovo an eCommerce solution.
As part of our ongoing commitment to Customer Experience, EMPR Australia is now officially Quality Endorsed within all Australian offices. Our Head Office in Sydney Australia has been certified since 2001, and since opening in Melbourne and Brisbane over the last 18 months, ensuring the high quality of our systems and processes in our new Sales and Distribution Centres, has been a top priority.
Quality Assurance is only licensed to companies who have met the world’s most rigorous set of business management standards called the ISO 9001 Quality Management Standard. It’s a proven and instant way for customers to recognise that the company they are buying from, or working with, are committed to meeting and maintaining world standards. To achieve this status, EMPR is audited each year and must demonstrate how we meet and maintain these world standards for quality, continuous improvement and customer satisfaction.
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