At EMPR we aim to provide our customers with exceptional IT support for their replacement part requirements consistently. To give you a bit of an insight into our business we have about 450,000 parts listed on our website. More importantly not all of them are stocked, since only a fraction of those parts are ordered regularly by our customers. In our pursuit to continue meeting and surpassing our customer expectation we are working towards increasing our ‘part images’ database to assist you in making the right purchase decision.
However here are some of the key reasons why we are unable to get all part images updated:-
- Only some Technology Partners have photos to share with us, we use these when available
- We need to have the part in stock for a period of time to take our own photos, sometimes parts come in and out very quickly
- A lot of parts don’t break often, and don’t get ordered often, meaning they may never come into stock for us to snap a photo
- Some items we are not allowed to remove from packaging or boxes, and showing you a photo of a box probably isn’t helpful
With that in mind, we do add many new part photos each month, it’s just possible it isn’t the one you were looking for at the time.
While we are working behind the scenes to get more images updated we have a very handy tool for you on our website to request part images before making a purchase. Please note this function is only available on parts that are in stock.
How do you request a part image?
3 quick steps:-
- Search for required part on store.emprgroup.com.au or store.emprgroup.co.nz
- Click the MORE INFO text to see the full details of the part (Figure 1.1)
- If the part is in stock, it will display ‘Request image of product’ button below the image (Figure 1.2)
- Click the ‘Request image of product’ link and fill in your details. The request will be logged and once a photo is taken it will be emailed to you and added to the website.
We are working towards building our image database in batches and hope to have images for the most commonly ordered parts at the end of it.